Frequently Asked Questions - FAQs

The delivery

What are the delivery times ?

Delivery times vary from 2 to 3 working days for France. 4-5 days for Europe.

How can I track my package ?

After your package has been dispatched, you will receive an email with the tracking number for your order which will allow you to track your package on .

If not, send us an email with your name and order number to

How far can a product be delivered?

Delivery is available in the following countries: France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Sweden.

How do we pack our products for shipping?

Our products are wrapped in kraft paper so as not to fill your garbage cans with cardboard.

My package has still not arrived.

Business days may exceed our estimates. However, if your package really takes too long to arrive, you can contact us via our mailbox

What are the shipping fees ?

Delivery costs vary depending on the country, delivery in mainland France is €4 and delivery is €8 in other countries.
Note that from 110 euros of purchases, delivery is offered by the house.

Returns / Exchanges

Can I exchange an item?

You don't like the color? Have you chosen the wrong size for your bag? Nooooo problem! You have up to 14 days after your purchase to exchange your product, provided it has not been used.

Attention, we offer you the reshipment of the new product but the return postage costs are at your expense.

Here are the steps to follow to redeem:

• Send us an email at within 14 working days of receipt with the exchange request.

• After validation by our teams, send us the product(s) to the address below. Please indicate your surname, first name, address, email, telephone number and the order number. Without this, we will not be able to process the request.

The Comma at D.Multiple

75 Rue de l'Amiral Courbet

59200 Tourcoing

• After receiving your return, we will send you the new product free of charge.

Can I get reimbursed?

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund.

The refund can be made provided that the product has not been used. Return costs are your responsibility.

Here are the steps to follow to get reimbursed:

• Send us an email to within 14 working days after receipt of the order, indicating the order number and the refund request.

• After validation by our teams, send us the product(s) to the address below. Please indicate your surname, first name, address, email, telephone number and the order number. Without this, we will not be able to process the request.

The Comma at D.Multiple

75 Rue de l'Amiral Courbet

59200 Tourcoing

• Reimbursement will be made directly to the credit card used during the purchase.

My bag has a defect, what should I do?

The products are made to last and are checked at the end of production. However, nobody is perfect and it happens that one out of 100 products shows a small defect.

If so, please send us photos and a few words to so that we can find a solution to this problem.

Can I have my bag repaired?

The sustainability of our products is at the heart of our thinking when designing a new product. We therefore hope never to have to repair it, but it happens that certain seams become fragile and that zips show small signs of weakness.

For each problem there is a solution: send us an email at and we will find a solution to fix it. Please don't throw it away :)

My command

Has my order been taken into account?

Once your order has been placed, you should have received a confirmation email sent to the email address you used when paying. If you cannot find this email (see spam folder), contact us at

Can I cancel or modify the order?

Contact us as soon as possible at with your order number. If it is still being processed, we can proceed with the cancellation.

Once the order has been validated, it is no longer possible to change the color of an item.

I want to change my address!

As a globetrotter that you are, we can understand that you change your address! It is therefore possible to change your shipping address provided that your item has not already been shipped. To do this, send an email as soon as possible to

Where can I find my invoice?

Your invoice was sent to you in your order confirmation email.

How do I know my order number?

Your order number can be found on the top of the confirmation email, after “order confirmed”: N•000XXX.

Our Materials and Products

Why did you choose upcycling?

Collecting sports products such as inflatable kayaks, zodiacs, climbing mats, etc. allows us to integrate their technical characteristics into our products. With this second life, we avoid that they are incinerated or buried.

To find out more, do not hesitate to take a look at our article

Why is each product unique?

The material of the bags and saddlebags comes from products that have already had a life. Depending on the products, very slight variations may appear (colour, appearance, texture, etc.). A few scratches may also be present but never disturb the use of the products. Quality First !

How do we recover the raw materials?

We recover our raw materials through partnerships with major brands and manufacturers in the sports/outdoor world. Non-repairable customer returns, scrap or offcuts, this waste is a resource for us. Decathlon, Cabanon, Baudelet environment…

Are the products really resistant?

Our raw materials come from very technical outdoor or sports products such as inflatable kayaks, semi-rigid boats. Our products are designed to last as long as possible and are tested in extreme conditions to ensure their quality of use.

How to clean your products?

Backpack 02 / Granite and computer cover: Machine wash cold with natural drying, no dryer.

Outboard weekend bag: A good lukewarm shower will do the trick, always drying naturally.

Frame bag: A few sponge strokes on the too dirty parts and you're done!

Where can I find La Virgule products?

We are present exclusively on the internet or sometimes in a few pop-up shops. It is possible to come and see us in our offices in Lille to discuss and see the different colors of our products. Send us an email before coming by: ;) If you find that we are missing in your beautiful city, talk to your favorite store so that we can settle there


What are the means of payment?

The available payment methods are credit card or Paypal. If you have bitcoins we discuss it again.

Is the payment secured ?

Payment by credit card is managed by Stripe, used by the majority of e-merchants. The payment is therefore 100% secure. For Paypal no more secrets!

My payment has been declined, what should I do?

If you have not received a confirmation email, your payment has not been taken into account by our website.
We invite you to try again or to contact us if you wish to have more information.

If you can't find the answer you're looking for, contact us at