Shipping policy

Shipping policy

We strive to provide you with a smooth and enjoyable online shopping experience. Below, you will find detailed information on our shipping policy to guide you through the process of delivering your purchases.

Delivery zones and rates

We currently offer delivery to the following geographical areas, with the corresponding rates:
  • France :
    • Home delivery: 6€ / 2 working days
      Relay point delivery : 4€ / 2-3 working days
  • European Union :
    • Home delivery: 8€ / 4-6 working days
  • United Kingdom :
    • Home delivery: 8€ / 4-6 working days
  • Switzerland
    • Home delivery: 8€ / 4-6 working days

Customs duties and local taxes may apply - for non-Euro zone countries - upon the package's arrival in the destination country.
Please note that our non-Euro zone customers do not pay French VAT on these orders, which helps offset part of these additional taxes.

Processing times

We undertake to process your order within 24 hours (working days). Please note that these delivery times are provided for information only. The performance of postal services and carriers is beyond our control and may affect delivery times.

Parcel tracking

Once your order has been shipped, you will receive an e-mail containing a tracking number. This number will enable you to track the status of your delivery.

Feedback and exchange

In the event of an exchange, La Virgule will pay the shipping costs for the new product. In the case of returns for other reasons, except for errors on our part, the return costs are at the customer's expense.

Pre-orders

When we offer products for pre-order, the estimated delivery dates are clearly indicated on the product sheets. Please note that these dates may differ from the default delivery times.


We thank you for your trust, and if you have any further questions about our shipping policy, please don't hesitate to contact us by email bonjour@lavirgule.eco, or directly via our chatbot.